Returns & Refunds

Returns

Items sent outside Australia are not returnable.

Saddle Central must be advised of all returns by email within 7 days. The email must include name on order, order number and the tracking / lodgement number. Email to enquiries@saddlecentral.com.au  Facebook or Text messages are not accepted. No email by the end on the trial = No return.

Saddles 

Saddles purchased using Buy Now Pay later or finance are not returnable & the 7 day trial does NOT apply.

Saddles purchased and paid by credit card or bank transfer are returnable within 7 days of receiving (subject to the trial terms).

All saddles being returned by post must be posted using the return postage label included in your parcel. Local customers that collected and wish to return by post will need to contact Saddle Central for a posting label.  If returning in person book a time online via the online booking page

The return cost is $50 per saddle if posted, this covers standard post and admin costs, if you wish to add insurance this is extra and you can pay for this at the Post office.  Saddles that are returned in person the return cost is $35.

New Accessories

Can be returned within 7 days of receiving. The items must be unused with the manufacturer's packaging/labels intact.

Second Hand Accessories 

Can be returned within 7 days of receiving. They must be in the same condition as when received, free from dirt, dust, sweat and hair.  


 

Refunds

Refunds are processed within 2 working days by the same payment method as was originally used. 

Post costs and gullet exchange fees are not refundable.

If you paid via bank transfer don't forget to include bank details in your return parcel or email.