All saddles sold via this website with a delivery address in Australia are automatically sold with a 7 day trial/refund period.
Items other than saddles are sold with a 7 day right to return but no trial.
Orders sent outside Australia are not returnable.
A return post label will be included in your parcel.
All saddle returns have a fixed post cost of $30, this will be deducted from your refund. If you wish to add insurance this is extra and you can pay for this at the Post office.
Saddle trials are seven days, the saddle must be back in the post with tracking number emailed to saddle Central by day eight. Day one is the day you receive your order, eg receive it Monday, day seven would be Sunday and day eight Monday.
Email the tracking / lodgement number along with the name and order number to firstname.lastname@example.org. Text messages are not accepted.
If an email is not received by close of business on the 8th day the saddle is SOLD and not returnable.
All items being returned must be returned in the same condition as received.
Re-using the original packaging is recommended.
A refund will be processed within 2 working days by the same payment method as was originally used. Except purchases made using Skye finance, we refund to your bank account and you can pay off your Skye account your self
Saddles purchased on interest free finance and then returned (witin the trial period) will have 2% deducted from the refund.