Frequently asked questions
How do I know if an item is available?
The websie has live inventory, it updates each time an order is placed, so if an item says its in stock it IS available.
The saddle I want says OUT ON TRIAL can you notify me if it returns?
Yes fill in the Notify me form
The saddle I want says SOLD can you let me know if another one comes in?
I am looking for a particular make/model saddle can you help?
The website shows all the currently available stock, if you have checked the saddles for sale page and don't see what you are looking for complete the saddle wanted form so we can let you know if one comes in.
Can you tell me if you have a saddle available that will suit my horse?
Yes we can help, however we do need specific pictures and templates. Refer to the saddle selection help page for how we can help and whats required from you.
Prices and Payment
Can I make an Offer?
Prices advertised are firm, you can order knowing the only price that will be accepted is the one advertised.
What payment methods are accepted?
Visa. Mastercard, HUMM/Skye finance, Afterpay or bank transfer are all accepted.
What finance or buy now pay later options do you offer?
Humm 90/Skye finance. - 6 months interest free - order total over $500
Do you offer Layby and what are the terms?
Yes, in store layby is available on most saddles.
Can you hold a saddle while I check with my fitter if its suitable or while I measure my horse?
Can you hold a saddle so I can make an appointment to come and look at it/sit in it or bring my horse to you before buying?
If you are local and would like to see before you buy, you can book an appointment, one saddle will be reserved 24 hours prior to the appointment.
What are the options for selling?
Consignment - you receive payment when the sadlde sells
How do I go about selling with you?
The first step is to read the selling your saddle page and submit details via the saddle to sell form.
If I want to trade a saddle how does it work?
First submit details via the saddle to sell form, selecting trade in as the selling option. Not all sadles are accepted for trade in, you will receive a reply in 1-2 business days.
Do you only buy saddles, what about other items?
Girths, stirrup leathers, stirrups & gullets in excellent near new condition will be considered.
I don't live local, can I still sell/trade?
Yes, saddles are accepted from all over Australia, a paid post label is supplied along with packing instructions.
Are you open to the public for viewing?
Saddle Central is on line store not a walk in store. Viewing is by appiontment only, refer to the appointment page for appointment options and online booking.
When can I pick up my order?
Collection is available Monday to Friday 10.30 to 5pm, add a note to your order or book via the booking page.
Can I collect after hours or at the weekend?
Collection out of normal hours may be possible, please contact to arrange prior to placing your order.
How much is the postage?
Post cost depends on your loaction, refer to the posting page.
Can I pay extra for express post?
Express post within SA or VIC is available upon request, contact for a quote, other locations are usually far to expensive.
Do you post Internationally?
What if my parcel is lost in the mail?
All saddle orders are posted with tracking and signature on delivery, so lost parcels are unlikely.
Returns & Refunds
What is your return/refund policy?
Refer to the returns page
How do I return a saddle that is not suitable?
Return is subject to the trial terms.
How much does it cost to return a saddle?
The return cost is $35 per saddle, this covers the return post and admin costs, (insurance is extra you can add it and pay at the post office or contact us to create a new posting label that includes insurance.)
How long will it take to get my refund back?
Refunds are usually processed within 48 hours of the saddle arriving back. How long it will take to show in your account will depend on the payment method you originally used.
When do I need to post my return if my trial ends on a public holiday?
You must still notify Saddle Central of the intent to return by email within the 7 days. Post it the very first business day and email the tracking details the same day its posted.
What are the trial terms?
Refer to the trial terms page.
How do I organise to try a saddle?
The saddle trial is automatically applied to orders placed via the Saddle Central website (with the exception of layby and Afterpay orders). You do not need to request the trial. Payment is required in full.
When does the trial begin?
The 7 day saddle trial starts the day you receive your order.
What happens if I don't get to try the saddle within the 7 days?
Only in exceptional circumstances a trial extension may be granted. A trial will NOT be extended because of bad weather.
Can I bring my horse to Saddle Central to try saddles?
Yes, you can book an appointment to bring your horse to try saddles.
Is there a cost to bring my horse to Saddle Central to try saddles?
Appointments at Saddle Central require the use of an independent fitter, charges vary depending on the fitter you use and are payable on the day to the fitter.
How do I know what gullet width my horse needs?
If your horse has recently been seen by a fitter they should have measured your horse and will be able to tell you what gullet width you need.
Can you alter the gullet to what I need?
We can change the gullet on most saddles that have an easy change gullet, add gulllet alteration to your order.
I don't know what will suit my horse, can you help?
Saddle fit is extremely complicated, using a fitter that knows your horse is always the most ideal. If you don't have a fitter we can help.
I am local, can you come out to fit my horse?
Saddle Central works with local fitters, we can organise an independent local fitter to come to you, to check the fit of a saddle you have ordered or if you want to try multiple saddles we can arrange for them to take several saddles out to you to try. The fitters are independent, we do not pay them and there is no financial reward for them selling our saddles, they will therefore charge you for this service.
Can you recommend a fitter in my area?
We have a list of fitters in South Australia only. contact us for details.
I live in an area where there are no fitters, what can I do, can you guide me?
We are happy to assist as much as possible with both selecting suitable saddles and advising how they fit when you receive them.
Cancel an order
Can I cancel my order?
Yes orders can be cancelled prior to posting or collection.
Finance & Afterpay
How do I apply for Humm90 finance?
Apply via the finance page
Can I place an order and then apply for Humm90 finance?
No, Apply first, once you have been approved place your order and select offline payment. Your order will be finalised offline.
Can I still trial a saddle if its purchased on Humm90/Skye finance?
Yes, the saddle trial still applies to Humm/Skye purchases. However as Humm/Sky do not offer a refund process, your refund will be paid to your bank account, you can then repay your finance yourself.
Can I still trial a saddle if its purchased using Afterpay or Layby?
Can I have more info about Afterpay?
Refer to the Afterpay website
How do I sign up for Afterpay?
The good news is you don't have to register before your first Afterpay purchase.
Can I have more info about Humm90?
refert o the Humm90 website
I have a Humm account is it the same as Humm90?
Humm and Humm90 are part of the same group but they are different. You will need to apply for Humm90
Are you operating as normal?
From July 20th to July27th