Frequently Asked Questions

Availability

How do I know if an item is available?


The websie has live inventory, it updates each time an order is placed, so if an item says its in stock it IS available.




The saddle I want says OUT ON TRIAL can you notify me if it returns?


Yes fill in the Notify me form




The saddle I want says SOLD can you let me know if another one comes in?


Yes! New stock arrives every day, add what you are looking for to the saddle wanted form




I am looking for a particular make/model saddle can you help?


The website shows all the currently available stock, if you have checked the saddles for sale page and don't see what you are looking for complete the saddle wanted form so we can let you know if one comes in.




Can you tell me if you have a saddle available that will suit my horse?


Yes we can help, however we do need specific pictures and templates. Refer to the saddle selection help page for how we can help and whats required from you. Details need to be submitted via the saddle selection help form. We can not recommend saddles from a brief emailed description or a phone conversation.





Prices and Payment

Can I make an Offer?


Prices advertised are firm, you can order knowing the only price that will be accepted is the one advertised.




What payment methods are accepted?


Credit cards: Visa. Mastercard Buy Now Pay Later: Afterpay, Humm (little things), Laybuy, Paypal (Afterpay is processed via the website, others will be processed offline.) Finance: Humm90




What finance or buy now pay later options do you offer?


Humm 90 finance. - 6 months interest free - order total over $500 Afterpay - 4 fortnightly payments - order total under $2000 Humm little things - 5 or 10 weekly or fortnightlyy payments - orders up to $2000 Laybuy - 6 fortnightly payments up to $1500




Do you offer Layby and what are the terms?


Laybye is now offered via Laybuy. Laybuy is a buy now pay later service, so no waiting until its paid in full - your order is despatchd as soon as the first payment is made. Pay in 6 weekly instalments. Up to $1500 No trial or return





Hold/Reserve

Can you hold a saddle while I check with my fitter if its suitable or while I measure my horse?


No.




Can you hold a saddle so I can make an appointment to come and look at it/sit in it or bring my horse to you before buying?


If you are local and would like to see before you buy, you can book an appointment, one saddle will be reserved 24 hours prior to the appointment. To see different appointment options refer to the apponmtments page then book an appointment here. If you need a saddle reserved for longer than 24 hours you would need to order and pay in full.





Selling/Trading

What are the options for selling?


Consignment - you receive payment when the sadlde sells Sell out right - you receive payment when the saddle arrives at Saddle Central. Trade in - a credit to be used towards the purchase of another saddle. Fore more details about these options see the sell you saddle page




How do I go about selling with you?


The first step is to read the selling your saddle page and submit details via the saddle to sell form. You will receive a response within 2 business days. (check your junk mail if you don't see a reply) If you agree to the pricing offered, you will then be emailed a posting label and packing instructions.




If I want to trade a saddle how does it work?


First submit details via the saddle to sell form, selecting trade in as the selling option. Not all sadles are accepted for trade in, you will receive a reply in 1-2 business days. If the price offered is acceptable you have a couple of options: 1. You pay in full for the saddle you wish to purchase, when the trial is finished and you are sure you are keeping it you post the trade in saddle. The trade in amount you are owed is paid via a refund on your initial payment. 2. Pay the difference between the trade in and the new purchase. You'll receive a trade in code to use in checkout, leaving the balance for you to pay. You post your trade in saddle straight away using the post label supplied, as soon as its received at Saddle Central and passed inspection, your order is posted.




Do you only buy saddles, what about other items?


Girths, stirrup leathers, stirrups & gullets in excellent near new condition will be considered. No indian leather. No to bridles, breatplates or reins. Post cost is too high tc consider only single items.




I don't live local, can I still sell/trade?


Yes, saddles are accepted from all over Australia, a paid post label is supplied along with packing instructions. Sumbit details of your saddle via the saddle to sell form.




I am local and want to sell my saddle, can I drop it in?


Yes, we can assess it either befoe you drop it in (complete the saddle to sell form first) or we can assess it once we see it. Book a drop off time here>













Appointments

Are you open to the public for viewing?


Saddle Central is an on line store not a walk in store. there is no in store viewing unless you are visiting with your horse. Refer to the appointment page for details about a fitting/trial with your horse.




How do I arrange to visit Saddle Central?


All bookings need to be made online via the appointments page.




Can I visit Saddle Central to look at a saddle


We no longer allow visits to look at stock.




Can I drop a saddle off to sell?


Yes of course! We can asses it either before you drop it in (complete the saddle to sell form first) or we can assess it once we see it. Book a time to drop it off here.





Pick up

When can I pick up my order?


Collection is available Monday to Friday 10.00 to 5pm, add a note to your order or book via the booking page. Orders should be collected within 3 business days. Orders not collected within 7 days will forfeit the trial.




Can I collect after hours or at the weekend?


Collection out of normal hours may be possible, please contact to arrange prior to placing your order.




Can I pay when I collect?


No all orders need to be paid before collecting.





Posting

How much is the postage?


Post cost depends on your loaction, refer to the posting page.




Can I pay extra for express post?


Express post within SA or VIC is available upon request, contact for a quote, other locations are usually far to expensive. Same day despatch is unlikely as post goes at lunchtime.




Do you post Internationally?


Yes, to most countries, refer to the posting page, if your country is not listed contact us for a price.




What if my parcel is lost in the mail?


All saddle orders are posted with tracking and signature on delivery, so lost parcels are unlikely. Saddle Central is responsible for all parcels they have packed and sent, until they reach their destination address or Post Office. Saddle Central is not responsible for any loss due to an incorrect delivery address. If you send a parcel it is your resposibility to package and label it well. Any loss of a parcel you send is your responsibility, you can add insurance for your peace of mind if you wish.




How long will it take for my parcel to arrive?


Orders are usually posted the day after the order is placed, how long it will take to arrive will depend on where you live. Our estimate is SA 2 days VIC 3 days, NSW 4 days TAS, QLD & WA 5-7. days.





Returns & Refunds

What is your return/refund policy?


Refer to the returns page




How do I return a saddle that is not suitable?


Return is subject to the trial terms. If you received you saddle in the post, return it using the original packaging. You will find an info sheet and return label in your parcel. If your order was collected in person you can return it in person or post it. To return in person, book the return online. To return by post contact Saddle Central for a posting label.




How much does it cost to return a saddle?


The return cost is $35 per saddle, this covers the return post and admin costs, (insurance is extra you can add it and pay at the post office or contact us to create a new posting label that includes insurance.) The $35 is deducted from ALL saddle refunds including those returned in person.




How long will it take to get my refund back?


Refunds are usually processed within 48 hours of the saddle arriving back. How long it will take to show in your account will depend on the payment method you originally used. If the payment is not showing in your account 4 business days after you have been notified of the refund please contact us.




When do I need to post my return if my trial ends on a public holiday?


You must still notify Saddle Central of the intent to return by email within the 7 days. Post it the very first business day and email the tracking details the same day its posted.





Trial

What are the trial terms?


Refer to the trial terms page.




How do I organise to try a saddle?


The saddle trial is automatically applied to orders placed via the Saddle Central website (with the exception of layby and Afterpay orders). You do not need to request the trial. Payment is required in full. If you want to try before paying, you will need to book an appointment to bring your horse to Saddle Central. Refer to the appointments page.




When does the trial begin?


The 7 day saddle trial starts the day you receive your order.




What happens if I don't get to try the saddle within the 7 days?


Only in exceptional circumstances a trial extension may be granted. A trial will NOT be extended because of bad weather.




Can I bring my horse to Saddle Central to try saddles?


Yes, you can book an appointment to bring your horse to try saddles. refer to the appointment page.




Is there a cost to bring my horse to Saddle Central to try saddles?


Appointments at Saddle Central require the use of an independent fitter, charges vary depending on the fitter you use and are payable on the day to the fitter. There are no charges payable to Saddle Central.





Saddle Fitting

How do I know what gullet width my horse needs?


If your horse has recently been seen by a fitter they should have measured your horse and will be able to tell you what gullet width you need. If your horse has not been measured in the last 6 months you'll need to measure your horse yourself. Don't estimate what you need, its not possible to guess, even an experienced fitter can not tell you what you need by just looking at your horse. We have a pdf guide and video that explains how to measure, upload your template via the saddle selection form and we will let you know what gullet width you need. You can use a Wintec/Bates gullet gauge instead but its not as accurate as doing a template as it measures only the angle with no consideration to atrophy, wither height or width.




Can you alter the gullet to what I need?


We can change the gullet on most saddles that have an easy change gullet, add gulllet alteration to your order. There is a non refundable fee of $25. We can not alter saddles that don't have an easy change gullet.




I don't know what will suit my horse, can you help?


Saddle fit is extremely complicated, using a fitter that knows your horse is always the most ideal. If you don't have a fitter we can help. We have a high success rate of selecting suitable saddles form pictures and templates. There is no fee for this service we only ask that you provide all the informations requested to avoid unnecessary communication back and forth. Refer to saddle selection help page and submit details via the saddle selection form.




I am local, can you come out to fit my horse?


Saddle Central works with local fitters, we can organise an independent local fitter to come to you, to check the fit of a saddle you have ordered or if you want to try multiple saddles we can arrange for them to take several saddles out to you to try. The fitters are independent, we do not pay them and there is no financial reward for them selling our saddles, they will therefore charge you for this service. If you'd like multiple saddles taking out we will require pictures and a template from you so we can select suitable saddles, refer to the saddle selection page. This is a simple process and we have easy to follow guides. If you don't wish to do this yourself we can arrange for a fitter to do it for you but this extra visit just to do the initial measuring will incur a standard fitting consult fee from the fitter.




Can you recommend a fitter in my area?


We have a list of fitters in South Australia only. contact us for details.




I live in an area where there are no fitters, what can I do, can you guide me?


We are happy to assist as much as possible with both selecting suitable saddles and advising how they fit when you receive them. To select saddles we will need to see pictures and templates, refer to the saddle selection help page for whats required. Submit details via the saddle selection form. We sugest reading the saddle fitting guide for some background information about key saddle fit points to consider.




Can I bring my horse to Saddle Central for a fitting?


Yes, You can bring your horse to Saddle Central to try saddles, you must use an independent fitter to check the fit of saddles and make any adjustments for a good fit. Saddle Central do the initial measuring so that saddles can be selected ready for your fitter. There is no option to try saddles at Saddle Central without the use of a fitter. Saddle Central do not charge a fee but the fitter will charge you there normal consult/alteration fees. If you don't have a regular fitter Saddle Central can organse a fitter for you. Refer to the appointments page for details and to book.





Cancel an order

Can I cancel my order?


Yes orders can be cancelled prior to posting or collection. There is no charge to cancel in the first hour, after one hour a $30 fee applies. Afterpay orders that are are cancelled will receive a credit not a refund. Your credit can be used to purchase an alternative.





Finance & Buy Now Pay Later

How do I apply for Humm90 finance?


Apply via the finance page




Can I place an order and then apply for Humm90 finance?


No, Apply first, once you have been approved place your order and select offline payment. Your order will be finalised offline.




Can I still trial a saddle if its purchased on Humm90 finance?


No, the trial is not offerd with this payment method.




Can I still trial a saddle if its purchased using Afterpay, Humm or Laybuy?


No, if you need to trial you should choose either credit card or bank transfer as your payment method..




Can I have more info about Afterpay?


Refer to the Afterpay website




How do I sign up for Afterpay?


The good news is you don't have to register before your first Afterpay purchase. Just choose Afterpay as your payment method in checkout. Once your first order is approved your Afterpay account is automatically created.




Can I have more info about Humm90?


refert o the Humm90 website




I have a Humm account is it the same as Humm90?


Humm and Humm90 are part of the same group but they are different. Humm is like Afterpay its for lower value items (under $2000) and payment over a short period. HUMM 90 is for higher value items and we offer interest free for 6 months. As Humm 90 is classed as finance it requires credit checks so you will need to apply for Humm90.




I have a Humm (little things or Laybuy account how do I pay with it?


Select offline payment in checkout and add a note saying you'd like to pay with Humm / Laybuy and include your Humm/Laybuy account number, we'll get in touch to finalise the payment.





COVID

Are you operating as normal?


Update from September 1st 2021: Pick up or drop off is available at the gate. Appointments with a horse for a fitting is allowed. (masks required) Posting orders as usual.





Help Choosing a Saddle

My horse is tricky to fit, can you help?


Most horse are not tricky to fit, usually once you know whats needed its just a case of selecting a saddle that meets those needs. Usually the problem arises when a horse owner misunderstands those requirements and tries unsuitable saddles. Saddle Central can help make you make the best choices, to do so pictures and templates are needed, these will be carefully studied by a qualified fitter to work out whats needed. Saddles will then be selected from the current stock. Refer to the saddle selection help page to see whats needed. There is no need to call to discuss you horses fitting issues, yu can add notes to the form and if we need more information we will call you afer we receive your form.




I live in an area where there are no fitters, what can I do, can you guide me?


We are happy to assist as much as possible with both selecting suitable saddles and advising how they fit when you receive them. To select saddles we will need to see pictures and templates, refer to the saddle selection help page for whats required. Submit details via the saddle selection form. We sugest reading the saddle fitting guide for some background information about key saddle fit points to consider.




I don't know what will suit my horse, can you help?


Saddle fit is extremely complicated, using a fitter that knows your horse is always the most ideal. If you don't have a fitter we can help. We have a high success rate of selecting suitable saddles form pictures and templates. There is no fee for this service we only ask that you provide all the informations requested to avoid unnecessary communication back and forth. Refer to saddle selection help page and submit details via the saddle selection form. We can not recommend suitable saddles from a phone conversation. If we need to discuss anything with you we will contact you after we receive your form.




I don't want to do templates and pictures but still need help selecting a saddle, can you help?


Simple answer is NO! Long answer is, its impossible to guide you without all the relevant information, a verbal conversation about the horse or rider will never give all the information needed. The small amount of information given in a conversation is enough to use the filters on the website and select the correct seat size, gullet width etc. you can do this yourself.





Pictures & Templates

I don't have access to a scanner, can I send a photo of the template?


No a photos can not be printed as an exact copy of the original. Most printers are scanners so finding a scanner is not usualy difficult, most businesses, libraries, post offices and most homes have a printer/scanner.




Can I use a scanning app?


Scanning apps usually take a photo so this doeesn't work, even if its saved as a pdf it won't print as an exact copy of the original, if you think you have an app that will work, test it your self, print a copy that you have scanned on the app and check it to the original, measure all angles and lengths to check it is identical to the original. if it is, write on it that you have printed it and checked it to the original. Do consider that if your camera/phone is held at different angles it will change the image.




I want to send pictures and templates how do I do this?


The saddle selection help page has a video and a printable guide




I need to do a template to check what gullet width I need, how do I do this?


refer to the gullet measurement guide page, there is a printable guide and a video. Send your template via the saddle selection help form, select the first box "I'd like to know what gullet width my horse needs", then jump to the section where you upload the template.





Gullets

Can you fit the gullet I need?


We can change the gullets on the following brands with easy change gullets : Pessoa, PDS, Anky, Trainers, Cavaletti, GFS, Wintec, Bates, Thorowgood, Syd Hill, Eurohunter. Some older saddles in these brands may not have easy change gullets, refer to the product lisitngs to check. We can not alter the gullet on saddles that do not have easy change gullets.




How do I request a gullet be changed?


Add the gullet exchange fee to your cart when purchasing your saddle. You can find the Gullet listings in our store.




How do I know what gullet I need?


If your horse currently has a saddle with an easy change gullet and it fits you can peak in side to see what size/colour it is. use our gullet comparison chart to compare different brands. The comparison chart can b e found on any of our gullet exchange lisitings. If you don't have a gullet to compare to and your horse has not recently been measured, you will need to measure yourself. refer to our guide for how to measure.




Can I buy a spare gullet in case my horse changes shape?


If you are buying a GFS saddle, you can purchase additional gullets. We don't sell extra gullets in other brands.




Can I buy a gullet ?


GFS gullets are available for individual purchase. Other brands, no, we only do gullet exchanges for saddles we are selling.




Are all bands of gullets the same?


Each brand has their own gullets, they are not interchangeable between brands. Each brand also meaures differently so don't assume you need the same size in another brand. Refer to our comparison chart for the differences between brands. The comparison chart can be found on the gullet listings.





Holiday Trading

If I order during the Christmas and New Year when will it be posted?


The last posting day before Christmas is Thursday 23rd December, orders must placed and paid in full by 9am on Thursday 23rd. All orders placed after 9 am on 23rd December will be posted on January 28th/29th. Back to normal posting from January 4th.




Can I pick up a saddle to trial over the holidays?


Yes pick up is available up to close of business on 23rd December.




What do I do if my 7 day trial ends on a public holiday?


You must still email to say you are returning by the close of business on the 7th day and post it the very next business day.