Frequently asked questions

Availability

How do I know if an item is available?


The websie has live inventory, it updates each time an order is placed, so if an item says its in stock it IS available.




The saddle I want says OUT ON TRIAL can you notify me if it returns?


Yes fill in the Notify me form




The saddle I want says SOLD can you let me know if another one comes in?


Yes! New stock arrives every day, add what you are looking for to the saddle wanted form




I am looking for a particular make/model saddle can you help?


The website shows all the currently available stock, if you have checked the saddles for sale page and don't see what you are looking for complete the saddle wanted form so we can let you know if one comes in.




Can you tell me if you have a saddle available that will suit my horse?


Yes we can help, however we do need specific pictures and templates. Refer to the saddle selection help page for how we can help and whats required from you. We can not select saddles from a brief description.





Prices and Payment

Can I make an Offer?


Prices advertised are firm, you can order knowing the only price that will be accepted is the one advertised.




What payment methods are accepted?


Visa. Mastercard, HUMM/Skye finance, Afterpay or bank transfer are all accepted.




What finance or buy now pay later options do you offer?


Humm 90/Skye finance. - 6 months interest free - order total over $500 Afterpay - 4 fortnightly payments - order total under $2000




Do you offer Layby and what are the terms?


Yes, in store layby is available on most saddles. The terms of layby are: Minimum 25% deposit. Maximum 6 weeks to pay. Payments via bank transfer. First payment to be made immediatley after placing the order. Order is posted when the final payment is made. No trial or return. Occasionally a saddle may not be available for layby (eg. if its due to go back to the owner). If the saddle you order is not available for layby we will let you know staight away.





Hold/reserve

Can you hold a saddle while I check with my fitter if its suitable or while I measure my horse?


No.




Can you hold a saddle so I can make an appointment to come and look at it/sit in it or bring my horse to you before buying?


If you are local and would like to see before you buy, you can book an appointment, one saddle will be reserved 24 hours prior to the appointment. To see different appointment options refer to the apponmtments page then book an appointment here. If you need a saddle reserved for longer than 24 hours you would need to order and pay in full.





Selling/Trading

What are the options for selling?


Consignment - you receive payment when the sadlde sells Sell out right - you receive payment when the saddle arrives at Saddle Central. Trade in - a credit to be used towards the purchase of another saddle. Fore more details about these options see the sell you saddle page




How do I go about selling with you?


The first step is to read the selling your saddle page and submit details via the saddle to sell form. You will receive a response within 2 business days. (check your junk mail if you don't see a reply) If you agree to the pricing offered, you will then be emailed a posting label and packing instructions.




If I want to trade a saddle how does it work?


First submit details via the saddle to sell form, selecting trade in as the selling option. Not all sadles are accepted for trade in, you will receive a reply in 1-2 business days. If the price offered is acceptable you have a couple of options: 1. You pay in full for the saddle you wish to purchase, when the trial is finished and you are sure you are keeping it you post the trade in saddle. The trade in amount you are owed is paid via a refund on your initial payment. 2. Pay the difference between the trade in and the new purchase. You'll receive a trade in code to use in checkout, leaving the balance for you to pay. You post your trade in saddle straight away using the post label supplied, as soon as its received at Saddle Central and passed inspection, your order is posted.




Do you only buy saddles, what about other items?


Girths, stirrup leathers, stirrups & gullets in excellent near new condition will be considered. No indian leather. No to bridles, breatplates or reins. Post cost is too high tc consider only single items.




I don't live local, can I still sell/trade?


Yes, saddles are accepted from all over Australia, a paid post label is supplied along with packing instructions. Sumbit details of your saddle via the saddle to sell form.





Appointments

Are you open to the public for viewing?


Saddle Central is on line store not a walk in store. Viewing is by appiontment only, refer to the appointment page for appointment options and online booking.





Pick up

When can I pick up my order?


Collection is available Monday to Friday 10.30 to 5pm, add a note to your order or book via the booking page. Orders should be collected within 3 business days. Orders not collected within 7 days will forfeit the trial.




Can I collect after hours or at the weekend?


Collection out of normal hours may be possible, please contact to arrange prior to placing your order.





Posting

How much is the postage?


Post cost depends on your loaction, refer to the posting page.




Can I pay extra for express post?


Express post within SA or VIC is available upon request, contact for a quote, other locations are usually far to expensive. Same day despatch is unlikely as post goes at lunchtime.




Do you post Internationally?


Yes, to most countries, refer to the posting page, if your country is not listed contact us for a price.




What if my parcel is lost in the mail?


All saddle orders are posted with tracking and signature on delivery, so lost parcels are unlikely. Saddle Central is responsible for all parcels they have packed and sent, until they reach their destination address or Post Office. Saddle Central is not responsible for any loss due to an incorrect delivery address. If you send a parcel it is your resposibility to package and label it well. Any loss of a parcel you send is your responsibility, you can add insurance for your peace of mind if you wish.





Returns & Refunds

What is your return/refund policy?


Refer to the returns page




How do I return a saddle that is not suitable?


Return is subject to the trial terms. If you received you saddle in the post, return it using the original packaging. You will find an info sheet and return label in your parcel. If your order was collected in person you can return it in person or post it. To return in person, book the return online. To return by post contact Saddle Central for a posting label.




How much does it cost to return a saddle?


The return cost is $35 per saddle, this covers the return post and admin costs, (insurance is extra you can add it and pay at the post office or contact us to create a new posting label that includes insurance.) The $35 is deducted from ALL saddle refunds including those returned in person. Humm90 and Skye finance orders incur an additonal return fee of 2%.




How long will it take to get my refund back?


Refunds are usually processed within 48 hours of the saddle arriving back. How long it will take to show in your account will depend on the payment method you originally used. If the payment is not showing in your account 4 business days after you have been notified of the refund please contact us.




When do I need to post my return if my trial ends on a public holiday?


You must still notify Saddle Central of the intent to return by email within the 7 days. Post it the very first business day and email the tracking details the same day its posted.





Trial

What are the trial terms?


Refer to the trial terms page.




How do I organise to try a saddle?


The saddle trial is automatically applied to orders placed via the Saddle Central website (with the exception of layby and Afterpay orders). You do not need to request the trial. Payment is required in full. If you want to try before paying, you will need to book an appointment to bring your horse to Saddle Central. Refer to the appointments page.




When does the trial begin?


The 7 day saddle trial starts the day you receive your order.




What happens if I don't get to try the saddle within the 7 days?


Only in exceptional circumstances a trial extension may be granted. A trial will NOT be extended because of bad weather.




Can I bring my horse to Saddle Central to try saddles?


Yes, you can book an appointment to bring your horse to try saddles. refer to the appointment page.




Is there a cost to bring my horse to Saddle Central to try saddles?


Appointments at Saddle Central require the use of an independent fitter, charges vary depending on the fitter you use and are payable on the day to the fitter. There are no charges payable to Saddle Central.





Saddle fit

How do I know what gullet width my horse needs?


If your horse has recently been seen by a fitter they should have measured your horse and will be able to tell you what gullet width you need. If your horse has not been measured in the last 6 months you'll need to measure your horse yourself. Don't estimate what you need, its not possible to guess, even an experienced fitter can not tell you what you need by just looking at your horse. We have a pdf guide and video that explains how to measure, upload your template via the saddle selection form and we will let you know what gullet width you need. You can use a Wintec/Bates gullet gauge instead but its not as accurate as doing a template as it measures only the angle with no consideration to atrophy, wither height or width.




Can you alter the gullet to what I need?


We can change the gullet on most saddles that have an easy change gullet, add gulllet alteration to your order. There is a non refundable fee of $25. We can not alter saddles that don't have an easy change gullet.




I don't know what will suit my horse, can you help?


Saddle fit is extremely complicated, using a fitter that knows your horse is always the most ideal. If you don't have a fitter we can help. We have a high success rate of selecting suitable saddles form pictures and templates. There is no fee for this service we only ask that you provide all the informations requested to avoid unnecessary communication back and forth. Refer to saddle selection help page and submit details via the saddle selection form.




I am local, can you come out to fit my horse?


Saddle Central works with local fitters, we can organise an independent local fitter to come to you, to check the fit of a saddle you have ordered or if you want to try multiple saddles we can arrange for them to take several saddles out to you to try. The fitters are independent, we do not pay them and there is no financial reward for them selling our saddles, they will therefore charge you for this service. If you'd like multiple saddles taking out we will require pictures and a template from you so we can select suitable saddles, refer to the saddle selection page. This is a simple process and we have easy to follow guides. If you don't wish to do this yourself we can arrange for a fitter to do it for you but this extra visit just to do the initial measuring will incur a standard fitting consult fee from the fitter.




Can you recommend a fitter in my area?


We have a list of fitters in South Australia only. contact us for details.




I live in an area where there are no fitters, what can I do, can you guide me?


We are happy to assist as much as possible with both selecting suitable saddles and advising how they fit when you receive them. To select saddles we will need to see pictures and templates, refer to the saddle selection help page for whats required. Submit details via the saddle selection form. We sugest reading the saddle fitting guide for some background information about key saddle fit points to consider.





Cancel an order

Can I cancel my order?


Yes orders can be cancelled prior to posting or collection. There is no charge to cancel in the first hour, after one hour a $30 fee applies. Afterpay orders that are are cancelled will receive a credit not a refund. Your credit can be used to purchase an alternative.





Finance & Afterpay

How do I apply for Humm90 finance?


Apply via the finance page




Can I place an order and then apply for Humm90 finance?


No, Apply first, once you have been approved place your order and select offline payment. Your order will be finalised offline.




Can I still trial a saddle if its purchased on Humm90/Skye finance?


Yes, the saddle trial still applies to Humm/Skye purchases. However as Humm/Sky do not offer a refund process, your refund will be paid to your bank account, you can then repay your finance yourself. A return fee of 2% is deducted from the refund.




Can I still trial a saddle if its purchased using Afterpay or Layby?


No.




Can I have more info about Afterpay?


Refer to the Afterpay website




How do I sign up for Afterpay?


The good news is you don't have to register before your first Afterpay purchase. Just choose Afterpay as your payment method in checkout. Once your first order is approved your Afterpay account is automatically created.




Can I have more info about Humm90?


refert o the Humm90 website




I have a Humm account is it the same as Humm90?


Humm and Humm90 are part of the same group but they are different. You will need to apply for Humm90





COVID

Are you operating as normal?


From July 20th to July27th No pick up or return in person. No appointments at Saddle Central. Posting orders as usual.