How to return a saddle that is not suitable.

The saddle is the buyers responsibility until it is received back at Saddle Central so take care packing and posting. 

Clean and wrap the saddle

Clean the saddle using glycerine soap and a damp not wet cloth. Dirty or dusty saddles will incur a $25 cleaning fee.

Wrap the saddle the same way you received it, ensuring the entire saddle is covered, taking special care that the pommel and cantle are well protected.  Be careful with sticky tape as one tiny piece of tape on the leather will cause permanent damage. 

Postage Label

A return posting label is included in your parcel.  If you lose it or its damged, contact us for a replacement. This label charges our post Office account so we deduct $30 from your refund. 

Sign the declaration on the bottom right hand corner of the label, then secure it to the box.  Insurance is not included so if you'd like to insure your parcel, you can choose to add this and pay at the post office. 

Hand in your parcel at your local Post Office 

The parcel will be scanned and you will be given a lodgement receipt. 

Email Saddle Central 

Once posted email the lodgement number along with your name and order number

Once received back at Saddle Central a refund will be processed within 2 working days by the same method in which you paid. 

You can check the tracking details with Australia Post to see if its arrived back, please wait patiently for the refund to show in your account, we process it within 2 days but it may take another couple of days before it shows in your account.  Please only call us to chase it if you have not received the refund after 4 full business days.